Mobile Call Tracking · Works on your team's existing phones

Every call your team makes. Logged. Recorded. Ready to coach.

Personal SIMs become a managed dial-tone. Incoming, outgoing and missed — auto-logged with disposition, recording and follow-up. No separate dialler. No telephony contract. No extra hardware.

Used by 500+ Indian finance, BPO, real estate and education teams · 15+ years built for Indian calling
LIVE
● REC
Rohan M.
Home loan enquiry · IndiaMART
02:14SIM · LOGGED
DISPOSITION
InterestedCallbackNot nowJunk
TODAY · RECENT
↗
Aditya Sharma
99acres
3:42
✕
Kavya R.
JustDial
Missed
↙
Priya Nair
Facebook
1:58
SYNC · CRATIO CRM
312 dials today
94 unique
3:42 avg
SIM auto-logged

Trusted by call-heavy teams — finance, BPO, real estate and telemarketing

500+ teams dialing on Cratio every day

Shubham Housing Finance
Edelweiss Tokio Life Insurance
Master Trust
Augmont
ShareKhan
MSE Financial Services
Best Money Gold Jewellery
Findoc Financial Services
Ekosh Financial Services
Finkurve Financial Services
2nidi Financial Services
Purvaja Fincap
Eshin Broking
Aarna Wealth Management
Snowball Wealth
WFL Financial Services
Investorise Advisor
Finworld Services
Health Wealth Financial Solutions
ITS Financial Services
Prospira Finreal Consultancy
Vikatan Wealth
Fly Hi Financial Services
Sivasaravana Chit Funds
Sublime Solutions (DSA)
Shubham Housing Finance
Edelweiss Tokio Life Insurance
Master Trust
Augmont
ShareKhan
MSE Financial Services
Best Money Gold Jewellery
Findoc Financial Services
Ekosh Financial Services
Finkurve Financial Services
2nidi Financial Services
Purvaja Fincap
Eshin Broking
Aarna Wealth Management
Snowball Wealth
WFL Financial Services
Investorise Advisor
Finworld Services
Health Wealth Financial Solutions
ITS Financial Services
Prospira Finreal Consultancy
Vikatan Wealth
Fly Hi Financial Services
Sivasaravana Chit Funds
Sublime Solutions (DSA)
The problem

The call floor runs blind.

Four ways managers lose control of the dial tone — and four places revenue leaks as a result.

01

Monday reviews are the first time anyone sees the truth.

Call activity lives on rep phones. Dials, connects, coaching moments — all invisible until the weekly review, by which time the leads are cold.

02

Personal SIMs mean zero audit trail.

When a telecaller quits or a customer disputes a conversation, there's no recording, no log, no defensible record. In finance, that's a compliance risk.

03

Cloud telephony typically adds ₹1,500+ per user, per month.

Exotel, Knowlarity, Ozonetel and MyOperator bill monthly per rep — and most come with a 12-month contract. Many SMB teams don't need it.

04

Tracking is not closing. The loop never closes.

Standalone call-tracking tools log the call — then stop. No follow-up workflow, no WhatsApp drip, no pipeline movement. The lead still goes cold.

The product

One app. Every call. Every outcome.

The Cratio mobile app turns your team's Android phones into a managed dial tone — with nothing to install on IT's side.

Incoming
RM
Rohan Mehta
Home loan · 45L · Bengaluru
INDIAMART
✕
↙
SIM · AUTO-MATCH
DIAL
On call
Rohan Mehta
02:14● REC
LIVE NOTE
Asked for EMI breakdown — send quote
Mute
Note
WhatsApp
END
Disposition
How did the call go?
Interested
Callback
Not now
Junk
DAY AT A GLANCE
Dials
84
Connected
51
Avg
3:54
SIM calls auto-logged
Every incoming, outgoing and missed call is captured with duration, disposition and recording. No copy-paste. No 'forgot to log'.
Disposition in two taps
Force a disposition at the end of every call — interested, callback, not now, junk. Trigger workflows instantly from the outcome.
Recording + notes in the CRM
Recording, note and next-action reminder attach to the lead record. The pipeline shows the full history, not just the outcome.
Manager listens from desktop
Review recordings, comment inline, and coach the team without leaving the dashboard. Role-based access keeps it audit-ready.
Manager view

See who's ahead today. See who needs coaching.

Live telecaller leaderboard — sortable by dials, connects, talk time or conversion. Spot burnout before it hits revenue.

#1★
NV
Neha V.
↑ 12% vs yesterday
DIALS
84
CONNECTED
51
AVG
3:54
CONV
12%
#2
RM
Rahul M.
↑ 4% vs yesterday
DIALS
72
CONNECTED
42
AVG
3:12
CONV
10%
#3
AK
Aisha K.
↑ 2% vs yesterday
DIALS
65
CONNECTED
38
AVG
4:02
CONV
11%
#4
DR
Deepak R.
→ flat
DIALS
58
CONNECTED
29
AVG
2:48
CONV
7%
#5
NEEDS COACHING
FK
Faizal K.
↓ 18% vs 7-day avg
DIALS
31
CONNECTED
14
AVG
1:52
CONV
4%
Drill into any rep for their full call log, recordings and disposition trend. See full dashboard →

What you actually get on the calling side.

Four capabilities that every telecaller team manager weighs — built into one app, not four.

01 · Capability

Log every call without lifting a finger.

Incoming, outgoing and missed — all captured with timestamp, duration, disposition and recording. Works on the rep's existing SIM. Offline-first sync queues data locally and pushes when the phone is back online.

  • Personal or work SIM — both supported on Android
  • Duration, disposition and note attach to the lead record
  • Recording auto-uploaded when on Wi-Fi
  • Offline-first queue — nothing lost on spotty signal

No copy-paste. No 'forgot to log'. No 'didn't bother'.

SLA timer · Rep inactivity
15:00
until SLA
0 minLead assigned
5 minFirst call
15 minSLA reminder
30 minRe-route
02 · Capability

Dial faster with the built-in dialler.

Tap-to-dial from any lead record. The next lead in the queue is always one tap away. Skip, snooze or disposition in one gesture so the rep stays on the phone, not in the CRM.

  • Tap-to-dial from any lead record or list view
  • Queue view — next lead one tap away
  • Skip, snooze or disposition in one tap
  • Post-call note and next-action reminder attach to the lead record
Response time · By day
Mon
Tue
Wed
Thu
Fri
Sat
Avg response
3m 12s
↓ 47%
Connected
2.3×
vs last mo
03 · Capability

Coach from the recordings — without listening to everything.

Managers review a handful of calls per rep per week. Filter recordings by disposition, duration or rep so coaching goes to dropped deals, long silences and flagged objections — not to random samples.

  • Recording retention configurable per plan
  • Role-based listen access — every play is logged
  • Inline comments and time-stamped coaching notes
  • Export recordings for training decks or compliance review

Review one call a week per rep. Close the team's top gap.

Routing rules · No-code
IFnew lead
Source = IndiaMART→ Team A
Source = Facebook Ads→ Team B
Budget ≥ ₹1Cr→ Senior reps
City = Mumbai · Site visit→ Field team
Else→ Round-robin pool
04 · Capability

Route calls so no lead sits cold.

Round-robin, territory, weighted or skill-based routing — set the rule once, override for VIPs. SLA timers escalate cold leads to the manager. Reps on break or over capacity are skipped automatically.

  • Round-robin, territory, weighted and skill-based routing
  • SLA timers re-route to the manager on breach
  • Break/capacity rules skip off-duty reps
  • Priority queue for VIP and high-value sources
Territory · City pincode
Mumbai6 reps
Delhi NCR5 reps
Bengaluru4 reps
Chennai3 reps
The wedge

Cloud telephony wants a contract. We just want your reps to dial.

Three ways to track team calls. One includes CRM, WhatsApp and workflows — for less than the telephony-only option.

Dimension
Cloud telephony
Exotel / Knowlarity / Ozonetel / MyOperator
Standalone call-tracking app
e.g. Callyzer
RECOMMENDED
Cratio Mobile Call Tracking
Bundled in Pro
Setup time
2–4 weeks
1–2 days
< 1 hour
Extra monthly cost
₹1,500–2,500 / user
₹299–499 / user
₹0 (bundled in Pro)
Contract
12-month lock-in
Monthly or annual
Monthly, cancel anytime
Hardware required
IP phones or dedicated SIMs
Existing phones
Existing phones
Call log in CRM
Only if you buy a CRM
Separate app
Native, one record
Disposition captured
Manual
Yes
Forced, one-tap
Workflow from call outcome
No
No
WhatsApp, task, re-assign
Manager dashboard
Per-vendor portal
Yes
Rep, team, lead views
WhatsApp + CRM bundled
No
No
One platform, one bill
Already on cloud telephony? Cratio connects to Exotel, Knowlarity, Ozonetel, MyOperator, Tata Tele and TeleCMI out of the box.
How it works

From install to first coaching moment.

Four steps. Live in a day.

01

Install

Team installs the Cratio app on their Android phones.

Login with email, grant call and contact permissions. Three minutes per phone. No IT ticket.

02

Tag

Assign each rep to a team, territory and product.

Set your routing rule once. Round-robin, territory, weighted, skill — pick one per source.

03

Call

Every SIM call auto-logged. Disposition in two taps.

Duration, recording and note attach to the lead record. Nothing to remember, nothing to type.

04

Coach

Managers listen, comment, and trigger follow-ups.

Review a handful of calls per week. Fire a WhatsApp drip, re-assign or escalate from the recording.

Proof

The numbers managers care about.

Averages across onboarded finance, BPO and real-estate telecaller cohorts in FY26.

2.3×
more connected calls per rep per day
< 10s
from lead capture to rep's phone
100%
call log capture vs ~40% with manual entry
up to ₹1,500
per user per month saved vs cloud dialer
Compliance

Built for regulated teams.

Consent-aware recording
Recording can be enabled, disabled or gated per region, per team or per source. Every call carries its own consent flag on the record.
Data hosted in India
Call metadata, recordings and CRM data stay on Indian cloud infrastructure. Aligned with India's data-protection direction.
Full audit trail
Every call, disposition, reassignment and listen is timestamped. Exportable for compliance review or dispute handling.
Role-based recording access
Only the roles you authorise can play a recording. Every play is logged. Admin view shows who listened to what, and when.
CUSTOMER STORY
"

Before Cratio, 40 telecallers ran on personal SIMs with no audit trail. Now every call is logged, recorded and searchable. My QA team reviews 20 calls a day instead of guessing.

HS
Operations head · NBFC telecaller team, Delhi NCR
RESULTS
Telecaller team size
40
Daily dial uplift
+38%
QA coverage
0 → 100 / week
FAQ

Questions managers ask before buying.

Can't find your answer? Write to hello@cratio.co.

Android only for SIM auto-logging — iOS restricts call-API access at the OS level. iPhone reps can still use Cratio via the web dialler plus a cloud-telephony connector (Exotel, Knowlarity, Ozonetel, MyOperator), which is bundled on Pro.

Never miss a
sales lead again.

Automate. Track. Close. One platform, three capabilities. Pay after go-live.

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